What to Do If App Features Vary

Not every app feature is available in the same way on every ship or itinerary. Some tools depend on the vessel, sailing date, connectivity, account status, or operational details.

If something is missing

First confirm that the app is updated and that you are signed in with the correct reservation. Onboard, connect to the ship Wi-Fi if the feature requires it.

When to ask for help

If important information does not appear, use official support, guest services, or the onboard digital help desk where available.